Chat Session

POST /chat/visitor/id

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URL Example

https://system_domain/api/v2/chat/visitor/id

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This method is used to obtain the visitor chat session ID.
The session allows pulling up the user's request history and initializing the chat in webview.

The session ID lifetime is 8 hours.

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Request Body Parameters (form-data)

Parameter	Type	Required	Description
email	string	Yes	User's email
name	string	No	User's name
phone	string	No	User's phone number

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Request Body Example (form-data)

Key	Value
email	[email protected]
name	John
phone	+1 (718) 555-5678

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Response Example

{
    "data": {
        "id": "63f49dd9-0018-4f78-929c-0ffb056ff3d1",
        "expires": "1760729342"
    }
}

Using the Session ID

This ID must be inserted into the webview link: https://system_domain/ru/omnichannel/chat/?id=63f49dd9-0018-4f78-929c-0ffb056ff3d1

The session ID is updated with each API request for a session.