Add Comment

POST /tickets/:ticket_id/comments/

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Example URL

https://system_domain/api/v2/tickets/123/comments/

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PATH Parameters

Parameter	Type	Required	Description
ticket_id	number	Yes	Technical ID of the ticket

Request Body Parameters (form-data)

Parameter	Type	Required	Description
text	string	Yes	Comment text
user_id	number	No	Comment creator's ID; If not specified, the response will be sent on behalf of the API user
files	array	No	Array of files (available only in form_data format)

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Example Request Body (form-data)

Key	Value
text	"Hello!"
user_id	2

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Response Example:

Response Example

{
    "data": {
        "ticket_id": 1,
        "id": 13770,
        "user_id": 1,
        "text": "Text",
        "date_created": "09:01:54 21.11.2025",
        "visible": "staff",
        "files": [
            {
                "name": "1.jpg",
                "url": "https://system_domain/ru/file/download/ae6e72725f0aac8933456b149a93a6f782bb6c5e",
                "data_type": "jpg"
            }
        ]
    }
}