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Virtual PBX Integration via API

The integration allows you to log incoming/outgoing calls from your PBX within the system and display call information in real time to an employee or a group of employees.

To get started you need to:

  1. Go to "Management" → "Communication Channel Settings" and click the "Add Channel" button.
  2. Select the channel type: "Telephony via API".
  3. Select the department where tickets will be created by default.
  4. Enter the channel name.
  5. Click the "Save" button.

After saving the channel, a unique "Request URL" will become available. You must send all API requests to this URL. It will also be possible to map users between your PBX and the system employees.

For integration convenience, all requests must be sent as HTTP POST to a single API endpoint — the URL provided in the channel settings:

https://system_domain/api/v2/telephony/calls/@channelKey